What is ChatBot?
A chatbot is an automated program based on artificial intelligence (AI) that can communicate with customers using natural language. It can answer questions, provide information, and help solve problems around the clock.
Benefits for our customers
Now that the ChatBot has been in use for a few weeks, we would like to give you some insights into the positive changes we have observed:
- Faster responses, even for complex questions
Our ChatBot was developed to provide our customers with fast and reliable help around the clock. Even in the first few weeks after launch, the chat logs show that the ChatBot is not only able to answer simple questions, but also to process complex queries within a very short time. Customers who might previously have had to wait for an email response or a callback now receive immediate, qualified answers directly on the website.
- Conserving resources at ECLASS Head Office through efficient automation
Another key benefit of the ChatBot implementation is that it reduces the workload on office staff. As the ChatBot can resolve a large number of inquiries directly online, the team has more time to focus on particularly demanding or individual customer concerns. This increases efficiency and at the same time we can ensure that every customer receives the attention and support they need.
- High level of satisfaction thanks to expert advice
Another highlight is the quality of the information provided. Thanks to the powerful algorithm and the comprehensive knowledge database that the ChatBot accesses, answers can be provided with a high degree of accuracy and relevance. Initial feedback from our customers has been extremely positive - many are delighted with the quick and straightforward help they have received.
The launch of the ChatBot is a great success and an important step in our mission to continuously improve the understanding and acceptance of the ECLASS standard. We are proud to be able to offer our customers even more efficient and competent support and look forward to further expanding and optimizing the service.
You will find our virtual assistant at the bottom right of the screen as a three dots speech bubble icon.
